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Trust20 Certified Restaurants

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Restaurants have invested a lot to ensure your dining experience is a safe one. Learn about our 20 cleaning and safety tactics and what you can do to play your part.

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Diners Are Demanding More From Restaurants

“For me to go to a restaurant, I need to see enough distance between tables, all people in the establishment–especially the servers–wearing masks, and all consumers who are not actively eating and drinking wearing masks.”

“I would like to be able to see 6ft of distance between the path I’m walking and where people are sitting as I go to my table. I need that for me to feel comfortable eating in the restaurant.”

“If I go to a restaurant and they tell me I need to wait an extra 5-10 minutes so they can clean, I’m more than happy to because that lets me know they are doing their part correctly.”

“The pub near my house I could tell wasn’t as clean or safe as other places. The woman behind the bar wasn’t wearing a mask. It felt they didn’t have a high level of safety in place. I personally wouldn’t go back there. If we see it in the front, I’m sure it is in the kitchen, too.”

“They were so proactive and not only being polite but explaining the safety precautions before we went to the table. I appreciated how clear and strict they were in their process.”

“I still get some anxiety going into restaurants. I wasn’t very comfortable because some folks in the restaurant we’re not wearing masks and in large groups.”

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How Food Becomes Unsafe

Learn about the ways food becomes unsafe.

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From the Blog

How Can Food Safety Help Reduce Waste In The Foodservice Industry?

Reducing food waste is directly tied to food safety.

5 Food Safety Fails (and the Best Ways to Avoid Them)

Avoid these #foodsafetyfails to help prevent foodborne illness.

Multitasking Musts: Skills Every Food Handler Needs

Multitasking is a critical skill for foodservice professionals.

Am I Too Sick To Work?

Foodservice workers face a difficult decision when they aren't feeling their best.

5 Easy Employee Appreciation Ideas

There are easy ways for managers to show their teams they care.

How to Prevent Cross Contamination in Your Kitchen

Preventing cross contamination is key for food safety.

Personal Hygiene and Food Safety

Personal hygiene impacts food safety more than you think.

Is Trust20's Food Handler Training right for me?

Read on if you prepare or serve food as a part of your job.

How Food Becomes Unsafe

Learn about the ways food becomes unsafe.

5 Steps to Offering a More Inclusive Meal

Learn five ways foodservice workers can offer a more inclusive dining experience.

One Cocktail Every Bartender Needs to Know

Have you heard of an angel shot?

3 Steps to Better Cultural Competency in the Food Industry

Consideration for the perspectives, values, beliefs, behaviors and communication styles of someone else is often referred to as cultural competence - and it is an important skill for the food industry to cultivate.

Know the Difference: Food Allergy, Intolerance, & Preference

Do you know the difference between allergies, intolerances, and preferences?

10 Food Safety Myths Debunked

Learn about 10 common misconceptions about food safety.

Hand Hygiene: On (Not) Breaking the Habit

It should be clear: good hand hygiene makes life better (and safer) for us all.

8 Food Allergens You Need to Know

Do you know the most common triggers of a food allergy?

4 Reasons Why You Should Require Your Team to Have Food Handler Certificates

Protect your customers and ensure your team knows the best practices.

Stay Away from the (Temperature) Danger Zone

What is the temperature danger zone and how do you avoid it?

Know the Difference: Cleaning, Disinfecting, and Sanitizing

Can you define cleaning, sanitizing, and disinfecting?

Safe Dining is More Than Food Safety [Thought Piece]

Securing customer trust and loyalty requires a holistic approach.

Food Handler Versus Food Manager: What’s the Difference?

Let's talk about what makes a Food Handler different from a Food Manager.

Why Food Handler Training With Trust20?

Exceptional food safety training is more critical than ever for the food industry – and Trust20 is here to help.

A Note from Stephanie Wethington, Trust20's GM

Read about where Trust20 is headed.

Keeping Bakeries Cozy with Health and Safety

Bakeries provide us with a meeting ground and sense of community.

Be Prepared: InnoServ Expert Talks Restaurant Certification

Jim Fields discusses the ins and outs of the certification process.

3 Considerations for Restaurant Staff Training

Operators are looking at a “mass re-hiring” - what does that mean?

BYOD™ to Provide GUEST PROTECT™ Contact Tracing Tool to TRUST20™ Certified Restaurants

Trust20 Certified Restaurants now have access to a contact tracing tool.

Restaurant Employees and Vaccines

Vaccines eligibility for restaurant workers is approaching.

Top 5 Ways to Support Local Restaurants

Here are 5 ways to support your favorites in 2021.

A Year in Review with Trust20

Trust20 has come a long way.

Let's Talk: Trust20 LIVE with Good Eats Group

Catch up with Good Eats Group.

Encouraging Proper Diner Behavior

Communication is the name of the game.

Rethinking a Restaurant Team: Staffing for 2021 and Beyond

What does your future team look like?

7 Ways Restaurant Operators Can Prepare for Reopening Their Restaurants

Plan for re-opening with these strategies.

Is Outdoor Dining During Winter Really Safe?

See what experts are saying.

5 Tips to Dine and Date Safely for Valentine’s Day

Read 5 tips for diners to date safely this weekend.

Let's Talk: Restaurant Delivery and Repairs

Claudia Saric talks with Daniel Estrada, CEO of 86Repairs.

5 Questions Restaurant Operators Should Ask About Contactless Technology

Is your restaurant optimized for contactless service?

What Are Electrostatic Disinfectant Sprayers?

How does electrostatic disinfection work?

Restaurant Loyalty Programs: Do They Work?

Increase the frequency of your current diners and entice new guests.

Let's Talk: Fast Casual Restaurants and Trust20

Did you miss Claudia Saric and Alison Fong, Co-Founder and Chef of Bon Me, discussing how they pivoted in 2020?

Make a Restaurant Cleaning Checklist like a Diner

How would you see your restaurant if you put yourself in the shoes of your guests?

Exploring Boston Restaurants

The Boston food scene, like the New England, is known for an emphasis on seafood and dairy products. That doesn't mean that you won't find your fix for Italian or Mediterranean food - the diversity of options in Massachusetts has you covered no matter what you're looking to dine on for your next meal.

You Need to Know: Temperature Danger Zone

There is one tried and true principle in food handler safety: keep hot food hot, and cold food cold.

Take the Trust20 Diner Pledge

Effective safety solutions take community work.

Exploring Dallas Restaurants

Explore Dallas and the excellent Mexican food, TexMex, steakhouses, Thai food, and more that the city has to offer.

2021 Restaurant Industry Trends to Track

Innovation, digital marketing for restaurants, at home dining, and impeccable safety solutions are essential trends in 2021.

Make a New Year's Resolution: Be a Trust20 Diner

The Trust20 Diner Pledge is a commitment to everyone's health and safety.

Celebrating Christmas with Local Restaurants

Christmas is around the corner and the chaos of 2020 has left many of us wondering where this year went!

Trust20 $100 Holiday Meal Giveaway

With the holidays upon us, what better way to support our communities than by supporting a local restaurant by enjoying a meal for two - on Trust20! Tell us what your favorite restaurant is, and who you wish you could share a meal with, and be entered to win a $100 gift card from that restaurant. We’ll announce one lucky winner THIS Friday, Dec 18th.

Celebrating Hanukkah with Local Restaurants

Hanukkah has long been known for large celebrations and menus full of delicious offerings. While many of us are not gathering in person with our loved ones, you can still celebrate the Festival of Lights with a proper feast. Here are some restaurants from around the country who are providing special take home menus for Hanukkah this year!

5 Creative Ways to Support Restaurants During the Holiday Season

The holidays are a wonderful time to bring friends and family together, and a great opportunity to support your local community. Here are 5 creative ways that you can support restaurants during this holiday season.

6 Options If Opening Your Dining Room Isn't An Option, Yet

Here are six considerations to think about if your restaurant isn't ready to re-open indoor dining yet.

4 Considerations for Dining In or Carrying Out

As 2020 continues on, restaurants across the country are rapidly adapting to deal with changing regulations and colder temperatures. It is obvious that diners want to support local businesses and keep their favorite restaurants alive! It is important for diners to carefully consider their options when deciding how to enjoy their dining experiences this winter.

UV-C Creates A Healthier Environment For Your Team Members, Guests - And A Healthier Bottom Line

Learn from Trust20 Partner VLS about UV-C and how it can support your restaurant's health and safety efforts.

Ethanology Distillation on Safety and a Stellar Experience

Claudia Saric and Trust20 interviewed Ethanology Distillation owner, Nicholas Lefebre, on how their distillery is handling health and safety, and the creative ways their team is preparing for the winter months. Read more on how this innovative distillery is enticing customers to their space, all while keeping the safety of their staff and diners their #1 priority.

Why Trust20?

Trust20 was born out of the desire to create clear standards for restaurant operators in an uncertain time with rapidly changing regulations. It was clear that many would-be customers were hesitating to return to dining in until it became clear that a restaurant prioritized creating a safe environment. We originally were positioned to help clear up confusion and streamline health and safety procedures, but Trust20 has evolved into much more than that.

Did you Miss #NationalStuffingDay? Preparing for Thanksgiving in 2020

The holidays are bound to look a little (okay, a lot) different this year. Many people have put their travel plans on hold and are wondering how they will bring a festive energy to their homes. We may be celebrating Thanksgiving with much smaller circles this season, but that doesn’t mean we can’t enjoy an excellent meal with people we love.

Ready to open your doors to diners? Make a plan first.

Alisha Cieslak, Chief Legal & Risk Officer of Gordon Food Service says, "Trust20 was born out of an idea that, in the absence of local, state or federal guidelines, diners will want reassurance that a restaurant is taking extraordinary care to reduce the risk of virus transmission."

Understanding COVID-19 Transmission Reduces Restaurant Risks

The COVID-19 pandemic has required an aggressive public health response to minimize transmission and prevent deaths. It is clear that the public health response has been successful in “flattening the curve” of new infections, even in the most heavily impacted cities.

Cleaning, Sanitizing, and Disinfecting during COVID-19

To reopen restaurants amidst COVID-19, it may seem that every process for cleaning and sanitation has to change. While this pandemic certainly affects behaviors and tactics in the restaurant, realistically you’re not starting from scratch.

Social Distancing Hospitality

As dining rooms open up, a crucial part of the process is reevaluating what hospitality means for the restaurant industry. Consumer interest in dining out is slowly starting to ramp up, but safety is still top of mind for many diners. Now is the time to look at what hospitality means in your restaurant, and how you can deliver great experiences for your guests while emphasizing safety.

5 Steps to be a Considerate Diner at Restaurants

As the foodservice industry sets the bar higher to enhance health and safety protocols, we as consumers must also be doing our part to be considerate and model diners. Read the five steps that you can take in order to be a five-star guest at a restaurant.

One restaurant group's perspective on the new normal

On July 31, 2020, Trust20 interviewed Lyle Richardson, Chief Operating Officer of A. Marshall Hospitality Group, a Trust20 participating partner, in Tennessee to talk about how their restaurants have pivoted during the COVID-19 crisis.

5 Steps to Prepare Your Restaurant for a Positive Case

A positive COVID-19 case or exposure in your restaurant can be a scary prospect and it may occur even while implementing proper safety and sanitation protocols. Don’t wait for a positive test to think about how your restaurant will respond. Trust20 is helping you plan ahead with these five methods to approach the appropriate response plan for your restaurant.

3 Ways to Optimize your Restaurant’s Operations

Three ideas to keep your restaurant running smoothly in uncertain times.

Why Employee Communication and Coordination is Essential

Ultimately a safe environment is a two-way street where everyone involved respects the new social contracts that have developed in response to COVID. You can follow all of the CDC’s guidelines and procedures in the restaurant, but if your staff aren’t following the CDC’s recommended social distancing guidelines in their personal life, they can put your restaurant at risk.

My Employee Has Been Exposed To COVID-19. Now What?

Employees in the hospitality industry are accustomed to working in close proximity to each other and teams develop close-knit, personal relationships. As a restaurant operator, your business runs best when each employee feels supported and the team is working smoothly together. An element of keeping ...

Top 5 Tips to Dine & Date Safely during COVID

Most of us were left at home or sheltering-in-place at the beginning of the COVID-19 pandemic, but that didn’t stop singles in their quest for love. In fact, in March 2020, online dating saw a huge spike in user activity when cities across the USA began shutting down. Apps like Bumble recorded a near 25% increase in sent ...

Press Release: General Mills and Trust20 Partnership

Trust20, Gordon Food Service and General Mills partner to support a higher standard of cleaning and safety in the foodservice industry

Trust20 Interview with Marshall Hospitality

Good-Bye Summer, Hello Fall: Dining in Cooler Weather

In 2020, the Autumnal Equinox falls on September 22 and bids summer goodbye. Many people will celebrate the season of pumpkin spice lattes, apple picking, and digging out a favorite oversized sweater. However, restaurant owners may be more hesitant to celebrate the change of season, particularly if their businesses are located in a city known for dramatic weather. Let’s face it: winter IS coming.

Dining Out? You Should Wear Your Mask More Than You Think.

Dining out at restaurants has provided a bit of normalcy to the crazy world we are living in. We may have become accustomed to cooking for ourselves at home, but there’s nothing quite like visiting your favorite restaurant and getting some comfort food.

Celebrating & Elevating Hispanic & Latinx Restaurants

National Hispanic Heritage Month in the United States is from September 15th to October 15th, which serves to honor and highlight U.S. Latinx culture and history. As many of us know, a huge part of the evolution of the United States food scene has been the influence of Latin American gastronomy.

Communication and Your Kitchen

The hospitality industry has persevered through incredible challenges this year and the bulk of the credit can be attributed to the restaurant owners who have poured their hearts into their businesses. Operators have read and implemented all the health and safety protocols, fully stocked (and hoarded) paper towels and...

The New Dine and Dash: Speeding Up Your Dining Experience

How do you dine and dash? In today's restaurant industry, it looks a lot different.

Avoiding People Isn't Rude

Trust20 has written a lot about what restaurants can do to protect their employees and patrons. These considerations and protective measures are essential to creating healthy communities, however, in order for these efforts to be successful, diners must also participate wholeheartedly.

Fall Outdoor Dining Inspiration

Check out some innovative and festive restaurants decorations and safety solutions.

Cleaning, Disinfecting, Sanitizing: What’s the Difference?

Cleaning, sanitizing and disinfecting are often used interchangeably, but there are big differences.

Exploring Chicago Restaurants

Safely visit some Chicago staples.

Are You Dining Out For Halloween? We’ve Got Some Suggestions!

Halloween certainly won’t look the same in 2020 even though we’re all wearing masks already. The Trust20 team has collected ...

Are You Afraid of a Bad Review? Don't Be.

Restaurants have been weathering incredible challenges throughout 2020 and now that dine in service is becoming available across the country, businesses must...

Election Day is Tomorrow. Are You Ready?

Election Day is tomorrow!

Exploring Atlanta Restaurants

Dining out seems like the best excuse to change out of your sweatpants and escape the house for a little bit.