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Diners are Demanding More of Restaurants

"The pub near my house I could tell wasn’t as clean or safe as other places. The woman behind the bar wasn’t wearing a mask. It felt they didn’t have a high level of safety in place. I personally wouldn’t go back there. If we see it in the front, I’m sure it is in the kitchen, too.”

– Clara, Boston

“For me to go to a restaurant, 
I need to see enough distance between tables, all people in the establishment– especially the servers– wearing masks, and all consumers who are not actively eating and drinking wearing masks.”

– Joe, Chicago

"So I am still pretty hesitant about eating inside of a restaurant. I have done it a few times since the lockdown has been lifted a bit, but I'm not super comfortable now that I've actually experienced it."

– Sarah, Nashville

Trust20 Training

Trust20 is built on 20 tactics that help you meet and exceed health and safety guidelines, earning and keeping diner trust.

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Our experts have decades of experience in cleaning, sanitizing, equipment maintenance, health guidelines, and more.

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What the experts are saying

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"Trust20 was born out of an idea that, in the absence of standard local, state or federal guidelines, diners will want reassurance that a restaurant is taking extraordinary care to reduce the risk of virus transmission."

– Alisha Cieslak, Chief Legal & Risk Officer, 

Gordon Food Service

"As far as cleaning and sanitation go, there is no magic bullet to 'cure it all.' It’s a multi-faceted cleaning approach that will keep your restaurant clean and healthy. Effective cleaning is 90% of the overall sanitation effort in that cleaning removes most of the organisms present.

– Cheryl diballa, Distributor manager, U S Chembev

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What the Experts Are Saying

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